Frequently Asked Questions
Below are some of our guests’ frequently asked questions. If you cannot find an answer to your question below, please contact us on 01736 753080 or please email reception@beachside.co.uk
How do I book?
You can check availability and prices and then book your self catering holiday accommodation or camping pitch at Beachside Holiday Park online. Our secure online booking system accepts credit and debit card payments in a secure manner by using Opayo, our external payments provider. We do not see or store any of the payment information you enter into the booking system. Opayo provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. So when booking your holiday through our site, you can be sure that you are completely protected.
The booking situation changes by the hour, if you do not wish to book your holiday online we will always welcome your call. Please check availability and prices prior to making a provisional telephone booking on 01736 753080 and we will hold your holiday booking for five days, until we receive your booking form.
Click here to print out a booking form
Please complete the form and post it to us with a deposit of £100 per booking for accommodation or £50 per booking for touring/camping. When we receive your booking form and deposit we will send a receipt and confirmation which will show the balance payment and when it is due.
What are your check-in days for accommodation?
During peak season, our changeover days for Chalets and Bungalows are Saturday or Friday. Our Bay View Lodge offers arrivals on Fridays. For all other accommodation, bookings are taken from Saturday to Saturday.
Outside of peak season, we welcome short breaks and can be flexible to meet your requirements. Please check availability online or call us on 01736 753080 and a member of our team will be happy to help.
Should I take out the cancellation plan?
We strongly recommend that you take out the cancellation plan. Our cancellation plan means that if you are forced to cancel your holiday through ill health or any of the other reasons specified (details can be seen here) you will not lose your accommodation deposit or balance payment. The cost is £25 per unit per week and should be added to your deposit at the time of booking.
Can I book a specific unit/pitch number online?
Unfortunately our online booking system does not allow you to reserve a specific unit or pitch online. However, if you would like to request a unit or pitch number then please enter this into the special requirements box when making your online booking and we will allocate the nearest possible when processing your booking.
Is Beachside suitable for wheelchairs?
We do have some steep gradients and steps, so wheelchair users and people with special mobility needs should contact Beachside before bookings and details should be included on the booking form, so that we can advise on the most suitable accommodation.
We also have two accessible apartments with level access, accessible-wetroom and modifications for people with mobility, hearing or sight impairments. For further details, including our park facilities, please see our accessibility guide.
How long do you keep a telephone booking?
We keep provisional telephone bookings for five days.
Who do I make cheques payable to?
Beachside Leisure Holidays Ltd.
When can I arrive & depart at Beachside Holiday Park?
Lodges & Apartments. From May 2nd to September 25th 2026, arrival times are from 2pm to 10pm. At all other times of year, arrival times are from 2pm to 6pm.
Chalets & Bungalows. From May 2nd to September 25th 2026, arrival times are from 4pm to 10pm. At all other times of year, arrival times are from 4pm to 6pm.
Latest time of departure is 10am.
Early Check-in is available from 12pm on your day of arrival at a cost of £40 per booking. Early check-in is available for bookings commencing March 28th to July 24th and August 29th to October 30th 2026. Early check-in is subject to availability and must be booked in advance.
Touring & Camping From May 2nd to September 25th 2026, your pitch will be available to check-in from 12pm to 10pm. At all other times of year, arrival times are from 12pm to 6pm. Your pitch must be vacated before 10am on your day of departure.
Is electricity included in the price?
In our Chalets you pay for the electricity that you use via a pre-payment meter. Credit is available from the Beachside Holiday Park reception on arrival. It typically costs between £15-£20 per week, depending on your usage.
In all other types of accommodation electricity is included in the cost of your holiday.
Is the accommodation non-smoking?
Yes, for the benefit of all our guests, all our accommodation is non-smoking.
Will the park facilities be open early & late season?
Coast, our family restaurant and bar is open for the whole season. Hours may be limited early and late season. There is Entertainment several evenings a week during spring bank holiday week and between July 11th and August 28th 2026.
The shop and swimming pool are open May 2nd until September 25th 2026. Hayle Surf School is open from March 28th until October 30th 2026. Please contact Hayle Surf School for lesson availability outside these dates www.haylesurfschool.co.uk. Our outdoor dune bar is open from May 23rd until August 28th 2026.
Can I take children in the bar & restaurant?
Children are welcome in Coast, our bar & restaurant, as long they are accompanied by an adult.
Do I need to bring linen and towels?
A linen pack containing sheets, pillowcases and duvet covers is provided at no extra charge, for you to make your beds on arrival. Please bring your own towels, beach towels and tea towels.
Beds are made for your arrival in our Lodges and Accessible Apartments.
Towels are included in the cost of our lodges (1 hand, bath and beach towel per person). Towels are available to book in advance for our other accommodation for £7.50 per person.
How do I pay my balance payment?
Please note that your balance payment is due 8 weeks before the start of your holiday. We will send you an email with a secure payment link shortly before your balance is due. Alternatively, please call us on 01736 753080 to pay by credit or debit card over the phone.
When can I make a booking for 2027?
We will start to take provisional bookings for 2027 around Easter 2026. Please give us a call on 01736 753080 to make a provisional booking, or drop into reception while you are staying with us. Unfortunately provisional bookings cannot be made online.
Can young children use the swimming pool?
Young children are welcome in the swimming pool but all children under 15 years must be supervised by an adult.
Are dogs allowed?
Yes, dogs are welcome in selected types of accommodation and pitches. Look out for our dog-friendly units when searching for your holiday.
- There is a maximum of two dogs per booking.
- Dogs must be kept on a short lead while walking around the park and on the green at the front.
- Dogs must not be left unaccompanied in your accommodation or on your pitch.
- We cannot accept dogs listed under the Dangerous Dogs Act 1991.
- There will be a dedicated dog exercise area at the top of the park, along with easy access to wonderful walks on the beach and sand dunes nearby.
- Well-behaved dogs will be welcome in designated areas of Coast, our family restaurant & bar, but not in the swimming pool area, toilet & shower block, games room, or children’s playgrounds.
How far is it to St Ives?
By car, St Ives is about 20 minutes away from Beachside Holiday Park. There is a regular bus service from Hayle (about 20 minutes walk from Beachside). There is also a park and ride along the St Ives branch line with scenic views of St Ives Bay, departing from St Erth train station.
Where can I park my car?
There is one parking space per unit of self catering accommodation and touring pitch. There is space for two cars on most Pitches, Bungalows and Dune Lodges. Additional cars may be parked at the Beachside Holiday Park main car park. Additional cars are charged at £8 per night on pitches.
Is Beachside close to the beach?
Yes. Our holiday park is right beside the beach with our own access path down onto the golden sands of St Ives Bay.
