Accessibility Guide

Introduction

Beachside Holiday Park is set amidst sand dunes in Hayle, Cornwall, right on the beach in St Ives Bay. We offer a wide choice of accommodation and pitches to suit a variety of styles and budgets. We have a selection of facilities at Beachside to ensure your stay is relaxing and convenient. There is a quite steep slope down to one of the country’s finest beaches. We are a relaxed, carefree, and less commercial holiday park.

We welcome dogs in selected accommodation and on pitches, but the majority of our accommodation are dog and pet free.

Wheelchair and Walking Disabilities – we do have some steep gradients and steps so please contact us before booking so we can advise on the most suitable accommodation or pitch.

There is a 360 tour on our website for the reception and restaurant and all types of accommodation which can be viewed room to room. There is a park map showing the layout of the park on our website.

High speed Wi-Fi is available in the accommodation and around the park main facilities.

At a Glance

Level Access

Reception
Coast Kitchen-Bar-Terrace and Pirate’s Cove Under 5’s Softplay
Shop
Surf School
Accommodation
- Bay View Lodge
- Seafront Lodges
- Accessible Apartments
- Family/accessible wet room
- Outdoor chemical disposal point

Access with Steps

Games Room (1 step)
Launderette (1 step)
Beach (steep slope with 3 steps)
Swimming Pool (2 steps)
Accommodation
- Dune Lodges (1 to 2 steps)
- Apartments (1 to 7 steps)
- Bungalows (1 step)
- Chalets (1 to 10 steps)
Toilet & Shower Block
- Main toilets and showers (1 step)
- Dishwashing area (1 step)

Hearing

We have a hearing loop in Reception.
In Coast Kitchen-Bar-Terrace, the fire alarm has flashing lights.
Some staff have disability awareness training.
TVs in accommodation have subtitles

Visual

We have information available at reception in large print. We have information available on our intranet website www.beachside.co.uk/whats-on-at-beachside
Our website is user-friendly, uses easy-to-read fonts and has high colour contrast
In some accommodation the walls and the doors have high colour contrast.

Allergies

We have synthetic bedding.
We have allergen information available at Coast Kitchen-Bar-Terrace.

General

There is 1 accessible public toilet for disabled visitors in Coast Kitchen-Bar-Terrace.
There is 1 accessible public toilet for disabled visitors in Toilet & Shower Block.

Getting Here

Beachside Holiday Park

12 Lethlean Lane

Hayle

Cornwall

TR27 5AW

Travel by Car

A popular route is to take the M5 southwest, then to join the A30 at Exeter.

Leave the A30 at the large roundabout on the approach to Hayle (Loggans Moor roundabout).
Take the exit into Hayle and go straight across the double mini roundabout.
Turn right opposite petrol station, following brown tourist sign to Beachside Holiday Park.
Our entrance is approximately quarter of a mile on the right.
The postcode is TR27 5AW.
What3Words Address: ///rejoined.skippers.stale

Parking

There is a car park in front of reception. Parking is free.
There is one accessible space within 50m of reception.
From the car park to the entrance, there is level access.
The route is 1000mm wide, or more.

Travel by Public Transport

You can travel to Hayle by train, coach, bus and air.

The nearest train station is Hayle station which is 1.5 miles or St Erth station which is 3.2 miles from Beachside Holiday Park. Hayle is a local station with a small platform, where not all trains stop. St Erth is a larger station and platform, where most trains stop.

The nearest National Express stop in Hayle is in Copperhouse and is 1.0 miles from us.

The nearest bus stop is on Beatrice Terrace and is 0.9 miles from us.

The nearest airport is Newquay Cornwall Airport which is 30 miles from Beachside Holiday Park. The most convenient transfer to Beachside Holiday Park is by taxi, or car hire from the airport.

Travel by Taxi

JM Cars offer wheelchair accessible vehicles 01736 800999.

Hayle A Cab are based in Hayle 01736 272728.

Coastal Connections have an 8-seater minibus 07884480807 and are local to Beachside.

Reception

Arrival

Path to main entrance

From the car park to the main entrance, there is level access.
The path is 1200mm wide, or more.

Main entrance

The main entrance has level access.
The door is 1400mm wide.
The main and internal double doors are top hung and automatic.

Getting Around Inside

Reception

We have contrast markings on all glass doors, contrast markings on all full-height windows and high colour contrast between walls and doorframes.
The fire alarm has flashing lights on selected detectors/sounders in the main complex.
There is plenty of room to manoeuvre in the reception.

Coast Kitchen-Bar-Terrace

Arrival

Path to main entrance

From the car park to the main entrance, there is level access.
The path is 1200mm wide.

Main entrance

The main entrance has level access.

The door is 1400mm wide.
The main doors are hung, sliding and automatic.

Getting Around Inside

Coast 360 Tour

Lift

We have 1 lift to the second floor.
The lift door is 900mm wide.
The lift is 930mm wide and 1480mm deep.
The lift buttons have raised numbers and letters.
The lift has a 500kg/6-person limit.

Bar & Restaurant

From the main entrance to the dining room, there is a wide staircase.
From the lift to the dining room there is level access, the route is 900mm wide or more.
The menu can be offered in large print.
There is mostly background music.
We cater for vegetarians, vegans and have gluten free options. Please contact the staff if you have any allergies. Allergen information is available.
Low level bar serving area.
Baby changing facilities and highchairs available.

Accessible WC

There is a public toilet for disabled visitors.
From the atrium/lift to the public toilet is level access. The route is 900mm wide or more.
The toilet door is 760mm wide. The access width is 650mm including the handrail. The door opens a minimum of 90 degrees to the left from facing the toilet.
The direction of transfer to the toilet is from left to right if you are looking out of the toilet.
There is 190mm (including the handrail) at the side of the toilet and 150mm in front of the toilet. The toilet is 465mm high including the seat and has a handrail on one side and a drop-down handrail on the other side.
Sink height 740mm with a lever tap. Automatic hand drier height 900mm.

Terrace

The outside balcony can be accessed via 3 sets of double sliding doors. Door width 1880mm. Internal step height 30mm and external step height 55mm.
The outside balcony area can also be accessed from the atrium via automatic doors (touch pad) and is level access.

The automatic door width is 1600mm.
The automatic doors open inwards.
Clearance around the balcony area is 1250mm or more.

Shop

Arrival

Path to main entrance

From the car park to the shop entrance, there is level access.
The path is a minimum of 1200mm wide.

Main entrances

The thresholds for both doors have permanent low ramps.
The doors are 700mm wide.

Getting Around Inside

The shop floor has flat access with aisle width of approx 900mm or more.

Games Room

Arrival

Path to main entrance

From the car park to the games room entrance, there is level access.
The path is a minimum of 1200mm wide.

Main entrance

The games room entrance has one step. The external step height is 150mm and the internal step height is 70mm.
The door width is 770mm.

Getting Around Inside

There is a clearance of 960mm or more around the games machines.

Launderette

Is fully contactless with free use of an iron.
Non bio washing liquid and softener is included in the wash price.

Arrival

There are 4 car parking spaces outside the launderette.

Path to main entrance

Level access up to the main door.

Main entrance

There is one step into the launderette – external height is 160mm and internal height is 30mm.
The internal doormat is sunken to a depth of 30mm.
The door width is 720mm.

Getting Around Inside

There is a clearance of 1700mm around the launderette.
The contactless point is 1480mm high.
The washing machine button is 1150mm high.
The dryer machine button is 1600mm high.
The ironing board adjusts from 530mm to 880mm using a lever underneath.
Assistance is available from reception.

Surf School

Arrival

Parking for 4 cars on an unmade area.

Path to main entrance

There is an undulating grass area to walk to the surf school.

Main entrance

Main patio doors – 1860mm fully open.
Flat access from the external decking to inside the surf school.
Side Entrance – single door width 760mm and step of 70mm.

Getting Around Inside

Clearance of 1800mm or more.
Changing room – door width 630mm and a depth of 910mm.

Surf School

Wetsuit and surfboard hire.
The access to the beach is initially a tarmac path which then turns into a sandy path and is quite steep and may not suit customers with walking disabilities. The shape of the dunes is variable and changes on a regular basis.
There is no wheelchair access to the beach.
Pushchairs will need to be carried.

Accommodation – General Notes

There are 360 tours on our website for each type of accommodation so each unit can be viewed room-by-room internally.
There is a comparison chart on the website to view the facilities for each unit.
All our accommodation has two bedrooms; one bedroom with a double bed and one bedroom with a double bed and bunkbeds.
Our Accessible Apartments are designed for people with limited mobility, using wheelchairs, accompanied by others. Other properties are suitable for ambulant people with limited mobility as they are one storey and have parking nearby.
One car parking space per accommodation (2 for bungalows and dune lodges).
There is high speed Wi-Fi in all accommodation.
The linen is cotton and there is no feather bedding.
There is no smoking or e-cigarettes permitted in any of our accommodation.
The televisions have sub-titles.

Accessible Apartments

Arrival

There is a disabled parking space beside the side entrance door.

Path to main entrance

There are 2 entrances to the accessible units.

The side entrance has level access.
The front entrance has 7 steps – average height 230mm.
Steps handrail height of 96mm.
There is a threshold of 150mm externally and 70mm internally.

Side door Entrance

Level access into the apartment.
Side door width 800mm. Step height 40mm.

Getting Around Inside

Accessible Apartment 360 Tour

All bedrooms have windows. Bedrooms have ceiling lights, overhead bed reading light and natural daylight. Lights are dimmable.

There is level access throughout the apartment.
Door locks have easy thumbturns
There in an internal patio with decking and patio furniture.
Patio door width 830mm.
Patio table height 740mm and 890mm square.
Chair height 450mm.
Utility room and washing machine area door width is 800mm.
Washing line height – lower line 1070mm – top line 1850mm.

Living Area

The lounge is open plan with the kitchen.
Corner sofa is 1850mm by 1950mm with separate armchair.
Seating height for armchair and sofa is 430mm.
TV has remote control and subtitles available
Furniture raising blocks are available
A height-adjustable movable table is available

Kitchen

The kitchen is open plan.
From the side entrance to the kitchen, there is level access.
The route is 800mm wide or more.
The work surface, hob and sink are 910mm high.
There is no space under the sink.
The sink has a lever tap.
The oven has a side-opening door
The tables and plates have high colour contrast
Kitchen cupboards are labelled with their contents.
A perching stool is available

Wetroom

The wetroom door is 800mm wide.
The wetroom is level access with twin head shower.
The shower has 4 colour-contrasting handrails. There are 2 drop down handrails with a height of 690mm to 700mm and 2 fixed rails. A horizontal fixed rail and one vertical fixed rail where both rails have a height of 700mm.
Shower seat with backrest. Seat height 510mm.
The clearance with the drop-down rails in the shower are 70mm from the seat to the side rail and 290mm clearance in front.
Shower taps are mixer and lever operated.
The basin is 700mm high. The taps are lever operated. There is no space under the basin. There is a horizontal rail at each side of the sink.
The toilet seat is 490mm high, with toilet raiser seat available
The direction of transfer is to the left. There is 160mm clearance between the toilet and the fixed rail and front clearance of 800mm or more.
The toilet has 2 colour-contrasting handrails. The drop-down handrail is 690mm high and the fixed horizontal rail is 700mm high.
There is an emergency call alarm (to attract attention of other guests in your self-catering accommodation).

Bedroom 1

The route to the bedroom is 800mm wide, or more. The bedroom door is 790mm wide. Clearance around the double bed is 450mm or more.
The bedroom is flexible with a zip/link bed (either double or twin). The bathroom is separate and is not an ensuite.
King size bed is 1500mm by 2000mm and the 2 singles are 760mm by 1900mm.
Bed blocks are available.
A bed rail is available
Bedside table height is 610mm.
Dressing table height is 765mm.
The smoke detector includes a strobe light and vibrating pillow pad.

Bedroom 2

Has a double bed and bunk beds.
There is level access to the bedroom.
Door width 780mm.
Clearance between the double and the bunk is 500mm or more.
The double bed height is 600mm.
The bunk bed height – lower bunk is 440mm and upper bunk is 1520mm to the top rail. Ladder access to the top bunk.
The smoke detector includes a strobe light and vibrating pillow pad.

Seafront & Bay View Lodges

Arrival

There is one parking space close to each lodge. Lodges 5 to 8 have a moderate ramp up to them. Lodges 9 to 12 have a shorter level access path.

Path to main entrance

Ramp access to the front of the lodges.

Main entrance

The veranda is wooden decking.
The main door is 800mm wide. Step height is 60mm.
Rear door is 800mm wide.
Rear door threshold – external height 150mm – internal height 120mm.
There are 2 steps to exit the rear of seafront lodges – top step 160mm and the bottom step is 90mm.

Getting Around Inside

Bay View Lodge 360 Tour

Seafront Lodge 360 Tour

There is level access throughout the Seafront Lodges and Bay View Lodge.

Living Area

The main door opens directly into the lounge area.
The lounge is open plan with the kitchen.
Corner sofa – seat height 440mm. Length of 2500mm.
The kitchen table is 800mm high, 900mm in width and length of 1500mm with 6 dining chairs of 500mm height.
There is 600mm or more clearance around the table (variable).
TV has remote control and subtitles available

Kitchen

Is open plan.
From the main entrance to the kitchen is level access.
The route is 800mm wide or more.
The work surface height is 9300mm.
The hob height is 9310mm.
The taps are mixer taps.

Bathroom

The door width is 780mm.
The bathroom has a bath with an overhead shower and a handrail at the rear of the bath.
The taps are pillar taps, and the sink height is 850mm.
The bath edge is 560mm from the floor.
The toilet seat is 400mm and has 270mm clearance to the side.

Bedroom 1

The route to the bedroom is flat access.
The door width is 770mm.
The clearance around the king size bed is 760mm or more.
The bed height is 590mm.
Bay View Lodge has sliding patio doors in the main bedroom – door width of 790mm and the step is 70mm.

Bedroom 2

Has a double bed and bunk beds.
There is level access to the bedroom.
Door width 780mm.
Clearance between the double and the bunks is 750mm or more.
The double bed height is 590mm.
The bunk bed height – lower bunk is 440mm and upper bunk is 1440mm to the top rail.

Dune Lodges

Are detached properties and larger units.

Arrival

There is one space beside the dune lodge plus additional parking for a second car.

Path to main entrance

The path is level to the dune lodges.

Main entrance

Ramp access to the main door on all units except DL125 where there is a step – height 150mm. Threshold height 70mm.
The door width is 740mm.
The corridor leading to the kitchen – width 950mm or more.

Getting Around Inside

Dune Lodge 360 Tour

There is level access throughout the dune lodge.

Living Area

The lounge is open plan with the kitchen.
The clearance to the living area is 1200mm or more.
There is a corner sofa of height 400mm. The sofa is 2350mm by 2300mm.
Sliding patio door width of 630mm.
The step leading to the patio is a drop of 190mm externally and 70mm internally.
The patio is paved and has plastic outdoor furniture.
The kitchen table is 800mm high, 1000width mm and length 1800mm with 6 chairs of 500mm height.
There is 700mm or more clearance around the table.
TV has remote control and subtitles available

Kitchen

Is open plan.
From the main entrance to the kitchen is level access.
The route is 1200mm wide or more.
The work surface height is 9200mm.
The hob height is 890mm.
The taps are mixer taps.

Bathroom

The door width is 700mm.
The bathroom has a bath with an overhead shower.
The sink taps are pillar taps, and the sink height is 880mm.
The bath edge is 450mm from the floor.
The toilet seat is 430mm and has 200mm clearance.

Bedroom 1

The route to the bedroom is flat access.
The door width is 710mm.
The clearance around the double bed is 540mm or more.
The bed height is 530mm.

Bedroom 2

Has a double bed and bunk beds.
There is level access to the bedroom.
Door width 730mm.
Clearance between the double and the bunk is 400mm or more.
The double bed height is 540mm.
The bunk bed height – lower bunk is 490mm and upper bunk is 1420mm to the top rail. Ladder access.

Apartments

Arrival

There is one parking space per apartment.

Path to main entrance

There are between one and 7 steps to access the apartments.
Handrail height is 960mm.
Step height 230mm.

Main entrance

There is a threshold of 100mm increasing to 210mm externally and 50mm increasing to 70mm internally.
Door width 710mm.

Getting Around Inside

Apartment 360 Tour

There is level access throughout the apartment.
There in an internal patio with decking and patio furniture.
Patio door width 800mm.
Patio table height 740mm and is 890mm width and length.
Chair height 450mm.
Utility room and washing machine area – door width 800mm.

Living Area

Corner sofa seat height 420mm.
Corner sofa length 1760mm by 2870mm.
TV has remote control and subtitles available

Kitchen

Is open plan .
From the main entrance to the kitchen is level access.
The route is 500mm wide or more.
The work surface height is 910mm.
The hob height is 915mm.
The tap is a mixer tap.
The table height is 740mm, width 800mm and length 1200mm.
There is 500mm clearance or more around the table.
Chair height 450mm.

Bathroom

The door width is 780mm.
There is no bath in the apartments.
The bathroom has a walk-in shower with twin head shower.
The tap is pillar mixer tap – the sink height is 820mm.
The toilet seat is 420mm high, has 270mm clearance to the side and clearance of 1120mm in front.
The step into the shower is 50mm. Access into the shower is 430mm or more.
Mixer showers tap height 1180mm.

Bedroom 1

The route to the bedroom is flat access.
The door width is 790mm.
The clearance around the double bed is 460mm or more.
The bed height is 550mm.

Bedroom 2

Has a small double bed and bunk beds.
There is level access to the bedroom.
Door width 790mm.
Clearance between the double and the bunk is 560mm.
The double bed height is 600mm.
The bunk bed height – lower bunk is 500mm and upper bunk is 1520mm to the top of the rail. Ladder access to the upper bunk.
Clearance between bunk beds is 640mm.

Bungalows

Are detached smaller properties.

Arrival

There is one parking space alongside each bungalow and an additional space for most bungalows except B111 to B113.

Path to main entrance

The path is level to the bungalow.

Main entrance

The step into the bungalows is 210mm for the outside and 80mm on the inside. The entrance is straight into the galley kitchen.
Door width 680mm.

Getting Around Inside

Bungalow 360 tour

There is level access inside the bungalow.

Living Area

The lounge is open plan with the dining area.
There are 2 two-seater sofas – seat height 440mm.
The kitchen table is 740mm high, width 120mm and length 740mm with 6 chairs of seat height between 430m to 470mm.
There is 800mm or more clearance around the table (variable).
There are sliding doors leading to the patio – width 1100mm.
The step out to the patio is a drop of 240mm.
The patio is paved and has plastic patio furniture – table height is 720mm and seat height is 430mm.
The utility cupboard door is 560mm.
TV has remote control and subtitles available

Kitchen

Is a galley kitchen with width of 750mm or more.
The work surface height is 920mm.
The hob height is 925mm.
The taps are mixer taps.

Bathroom

There are 2 doors leading to the bathroom. The first door width is 710mm and the second door width is 700mm.
The bathroom has a bath (mixer tap) with an overhead shower and handrail.
The sink taps are pillar taps, and the sink height is 790mm.
The bath edge is 560mm from the floor.
The toilet seat is 430mm and has 270mm or more clearance.

Bedroom 1

The route to the bedroom is flat access.
The door width is 700mm.
The clearance around the double bed is 350mm or more.
The bed height is 580mm.

Bedroom 2

Has a double bed and bunk beds.
There is level access to the bedroom.
Door width is 700mm.
Clearance between the double bed and the bunk bed is 500mm or more.
The double bed height is 580mm.
The bunk bed height – lower bunk is 460mm and upper bunk is 1400mm to the top rail.

Chalets

Are not suitable for wheelchairs.
The chalets were built over a period of several years and vary from unit to unit.

Arrival

There is one car parking space at the front of each chalet except for 17 to 20.

Path to main entrance

There are up to 10 steps to access the chalets – some are flat access.
Handrail height is variable with most being 860mm to 920mm high.
Step height 150mm.

Main entrance

There is one step to gain access to the chalet with a height of 260mm or less.
Door width 700mm.

Getting Around Inside

Chalet 360 tour

There is mostly level access throughout the chalet but there are some chalets with small internal steps.
There is an internal patio with wooden decking and patio furniture.
From the living area to the patio, the door width is 690mm.
Step into the patio is either flat access or up to a step of 45mm or less.
Table height 710mm and seat height 470mm.

Living Area

Some chalets have fixed bench corner seating, and some have free standing corner sofas.
Fixed bench height is 400mm.
Freestanding sofa height is 460mm.

The table height is 740mm and are either rectangular or round.
Dining seat height is 440mm.
TV has remote control and subtitles available

Kitchen

From the main entrance to the kitchen is level access.
The route is 840mm wide or more.
The work surface height is 920mm.
The hob height is 925mm.
The freestanding cooker height is 930mm.
The taps are pillar taps.

Bathroom

The door leading to the bathroom is 680mm wide.
The bathroom has a bath with an overhead shower and handrail.
The sink taps are pillar taps and the sink height is 760mm.
The bath edge is 560mm from the floor with a mixer tap.
The toilet seat is 440mm, has 30mm or more side clearance and front clearance of 740mm or more.

Bedroom 1

The route to the bedroom is flat access but there are some chalets with a small step of 30mm.
The door width is 680mm.
The clearance around the double bed is 400mm or more.
The bed height is 600mm.

Bedroom 2

Has a small double bed and bunk beds.
There is level access to the bedroom.
Door width 680mm.
Clearance between the double and the bunk is 800mm or more.
The small double bed height is 500mm.
The bunk bed height – lower bunk is 480mm and upper bunk is 141mm.

Touring & Camping Pitches

General Notes

One car parking space on each pitch but two cars can be parked on most pitches.
We have some flat pitches but as we are located amongst sand dunes, not all pitches are flat.
The pitches are all grass with several nearby push tap water points.
Most pitches are suitable for tents, caravans and motorhomes.
There is a motorhome service area to fill up with water and dispose of all waste which is on level ground with a large turning area.

Toilet & Shower Block

The toilet and shower facilities are spacious, well-lit and open 24 hours a day.
There is one accessible parking space outside the toilet/shower block.

Family/Disabled Room

The door width is 730mm.
The toilet seat is 46mm with left hand side clearance of 50mm to the fixed handrail.
Front clearance of 630mm.
Left transfer.
Toilet drop down support rail – height 620mm.
Collapsible shower seat – 510mm height.
Adjustable twin head shower with lever mixer and shower curtain.
Shower mixers tap – height 870mm.
Shower drop down support rail height – 640mm.
Sink height – 710mm.
Baby change unit – height 860mm.

Ladies Toilet – 6 toilets

One step into the toilets of 130mm then no more steps inside.
Main door width is 770mm.
Seat height is 430mm.
Cubicle door width is 540mm.
Sink height is 810mm.
Automatic sensor taps.
Hand drier height is 1160mm.
Baby change height is 960mm.

Ladies Shower

One step into the toilets of 150mm then no more steps inside.
Main door width 700mm.
Cubicle door width is 520mm.
Cubicle seat is 410mm high.
The push button shower press is 1170mm high.
Hairdryer height is 1460mm.

Men’s Toilet – 5 toilets 3 urinals

One step into the toilets of 130mm then no more steps inside.
Main door width is 770mm.
Seat height of 400mm.
Cubicle door width is 530mm.
Urinal height is 630mm.
Sink height is 820mm.
Automatic sensor taps.
Hand drier height of 1180mm.
Baby change unit height is 910mm.

Men’s Shower

One step into the toilets of 140mm then no more steps inside.
Main door width is 690mm.
Cubicle door width is 520mm.
Cubicle seat is 410mm high.
Push Button shower press is 1200mm high.
Hairdryer height is 1470mm.

Chemical Waste disposal area

Level access.
Access width is 790mm.
Flush handle height is 1230mm.

Washing up area – 8 sinks

The washing up area has a ramped threshold.
Clearance of 1000mm inside.

Sink height is 900mm.
Hot and cold push taps.

Getting Around Outside

Park grounds

We are set among the sand dunes. There is a mixture and level ground and slopes. Some of the roads are unmade and the terrain is uneven in places.
There is an accessible parking space at the front of the site to access the field area, playground and benches overlooking the sea.

Beach

The access to the beach is initially a tarmac path which then turns into a sandy path and is quite steep and may not suit customers with walking disabilities. The shape of the dunes is variable and changes on a regular basis.
There no wheelchair access to the beach.
Pushchairs will need to be carried.

Swimming Pool

There are 2 steps leading into the swimming pool area. First step is 160mm high – the second step is 190mm high.
Access to the swimming pool is via steps with a handrail.

Outdoor playgrounds

There are 2 children’s playgrounds with no steps and undulating ground.

Dune Bar

The dune bar is an outdoor container bar at the front of the site on a grass field.
There is one accessible parking space near the seafront lodges with access across the field.
Card payment only.
The decking has level access to the bar. The bar height is 1080mm and there are several wooden benches and picnic benches.
There is ramp access into the dune bar toilets.
Toilets – entrance door width 870mm, cubicle door width 700mm or more. Toilet seat height 420mm, clearance around the toilet – 100mm, sink height 730mm and hand drier height 1250mm.
The nearest accessible WCs are in the restaurant or main toilet block.

Customer care support

Accessibility equipment.

We have a hearing loop in reception
We have an area to charge mobility scooters and battery powered wheelchairs.
We can receive pre-deliveries of medical equipment including oxygen in small amounts.
You can hire mobility equipment from Mobility Hire Cornwall by calling 01872 859598 or www.mobilityhirecornwall.co.uk. This needs to be booked well in advance of your stay.
You can hire mobility equipment from Tremorvah Industries by calling 01872 324340 or www.cornwall.gov.uk/health-and-social-care/tremorvah-industries. This needs to be booked well in advance of your stay.

Emergency evacuation procedures

We have emergency evacuation procedures in our main facilities building for disabled visitors.

How to Get to St Ives

Park and ride by train from St Erth station. The postcode is TR27 6JW. There is a 500 space car park and motorhome parking area. Group and Family tickets are available.
The Tinner T2 and T3 bus from Copperhouse in Hayle (approx. 0.8 miles from reception).
The T2A Gwithian Circular bus is seasonal and normally runs from Easter to September. The stop is at the bottom of our drive by the Beachside signs (approx. 0.5 miles from reception).

Customer care support

We are always happy to help – please ask at reception and we will answer any questions and give advice and guidance where we can.
We offer telephone, email, live chat and postal correspondence and are also more than happy to accept textphone/Minicom calls through Relay UK.
Some staff have disability awareness/Welcome All training.
Some staff have Next Generation Text training.
We have information in large print .
Visitor information is also available in Easy Read format.
Reception opening hours vary depending on the time of year. Usually 9am to 10pm in peak season and 9am to 6pm in off-peak season. Current opening hours will be posted on reception door. Please phone or email to check opening times in advance. Staff are not available 24 hours.
Our park map, notices in accommodation and our Intranet website www.beachside.co.uk/whats-on-at-beachside gives information on local services and emergency procedures.
Mobile phone reception is generally good, but variable in some parts of the park, depending on your network. An emergency phone is located outside reception.

We welcome your feedback to help us continuously improve if you have any comments please phone or email us.

We have tried to be as accurate and as thorough as possible when describing our site and facilities in this accessibility guide, however if it does not answer your particular question or if you require any further information, please do not hesitate to contact us. For specific requirements on accessibility please email reception@beachside.co.uk

For further advice on accessible places to visit in Cornwall, please see https://www.visitcornwall.com/essentials/accessibility and https://accesscornwall.org.uk/