Dogs
Dogs are not allowed on the park.
Car Parking
There is one parking space per unit or pitch. Additional cars may be parked at the main car park. For safety reasons, we wish to eliminate unnecessary driving around the site for the safety of children and pedestrians. Due to capacity safety restrictions, electric car charging is not permitted at your accommodation or pitch. Reception can advise on the location of local chargers.
WiFi
Free WiFi is available in the accommodation, serviced pitches and in Coast and all facilities.
Refuse
All refuse compounds contain different bins for general waste, glass and mixed recycling. Please help us to recycle by only using the correct bins. Please do not leave rubbish outside the wheelie bines. Do no place hot disposable barbecues or hot charcoal in the bins. Please do not leave refuse outside your accommodation, caravan or tent overnight.
Reception
Open every day from 9am. We have a large selection of leaflets on local attractions and surrounding areas. We can also help you with any additional information you may require.
Restaurant & Bar
Coast is open every day during peak season for a wonderful selection of freshly cooked food and alcoholic, hot and cold drinks to enjoy inside or on the terrace overlooking St Ives Bay. Please check off-peak opening hours at reception. Children under 18 are welcome in the family area but must be accompanied and supervised by their parents.
Shop
Open every day during the main season for groceries, milk, takeaway food and hot & cold drinks. The shop also stocks ice creams, gifts and beach goods. Surfboards, and wetsuits are available to hire from Hayle Surf School, located at the front of the park.
Swimming Pool
Open every day (times as posted) from early May to late September. Children under 15 years of age must be supervised by an adult.
Games Room
Open from 10am every day. Pool tables and a selection of video games available.
Wetsuits
Wetsuit washing areas can be found outside each toilet block. Wetsuits can be hired from Beach Shack Surf School.
Launderette
Open every day from 9.30am. Washers, dryers, and iron are available.
Medical Emergencies
In an emergency, please dial 999. There is a 24hr A&E at Royal Cornwall Hospital Truro (postcode TR1 3LJ) and a minor injury unit at Camborne Redruth Community Hospital (postcode TR15 3ER). For 24hr non-emergency advice, please call NHS 111.
Post
We have one delivery per day that arrives late morning, and any mail you are expecting can be collected from reception.
Table Tennis
Bats and balls are on sale in the shop.
Turf
The grass habitat is very fragile so please do not allow children to dig on the site. Digging or removing stone from walls and hedges will result in a repair of damages charge being made.
Kites
Please do not fly your kite near the overhead electricity cables.
Accidents
All accidents must be reported to reception.
Grass Banks
Please take care when walking on grass banks and sand dunes. Please use the paths and steps where possible.
Security
We advise you not to leave valuables or money unattended in your car or tent.
Noise
Please be considerate to other holidaymakers especially after 10pm.
Seagulls
Please do not feed the seagulls (do not forget, what goes in one end comes out the other!)
Rabbits
We have an ongoing training programme to stop rabbits from digging on the holiday park, but unfortunately our rabbits are still in training! Therefore in the mean time please do not trip or fall into a rabbit hole. If you see a rabbit digging, it is worth mentioning the above programme to it.
Fire Action
- 1. Raise the alarm
- 2. Ensure the caravan or building is evacuated
- 3. Call the fire brigade (nearest telephone is at reception)
- 4. If practicable – attack the fire
Accommodation
Departure
Your unit must be vacated by 9am (10am for Bungalows) on day of departure. Please strip the beds and place all bed linen in the plastic bag in which it was delivered and leave in the bath or shower. If departing outside of reception hours, please leave your key in the box outside reception.
Electricity
If your electricity is on a meter, credit can be purchased from reception.
Non-Smoking
Please note that for the benefit of all our guests, all our accommodation is non-smoking.
Pedal Bins
Please only use the pedal bins with a plastic bag, which are available free from reception.
Maintenance
Please report any maintenance to reception by 12:00pm, so that it can receive our attention the same day.
Fire Precautions
Barbeques must not be used in the chalet sunlounge or patio areas. Do not place hot ashes or barbecues in the rubbish bins. Please familiarise yourself with the nearest fire point to your unit.
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