Frequently asked questions
Below are some of our guests' frequently asked questions. If you cannot find an answer to your question below, please contact us on 01736 753080 or please email reception@beachside.co.uk.
How do I book?
You can check availability and prices and then book your self catering holiday accommodation or camping pitch at Beachside Holiday Park online. Our secure online booking system accepts credit or debit cards via VeriFone. We do not see or store any of the payment information you enter into the booking system. VeriFone provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. So when booking your holiday through our site, you can be sure that you are completely protected.
The booking situation changes by the hour, if you do not wish to book your holiday online we will always welcome your call. Please check availability and prices prior to making a provisional telephone booking on 0800 376 1599 and we will hold your holiday booking for five days, until we receive your booking form.
Click here to print out a booking form
Please complete the form and post it to us with the deposit of £50 per week. You can also fax the booking form to us on 01736 757252. When we receive your booking form and deposit we will send a receipt and confirmation which will show the balance payment and when it is due.
Should I take out the cancellation plan?
We strongly recommend that you take out the cancellation plan. Our cancellation plan means that if you are forced to cancel your holiday through ill health or any of the other reasons specified (details can be seen on the Beachside Terms & Conditions page) you will not lose your accommodation deposit or balance payment. The cost is £20 per unit per week and should be added to your deposit at the time of booking.
Can I book a specific unit/pitch number online?
Unfortunately our online booking system does not allow you to reserve a specific unit or pitch online. However, if you would like to request a unit or pitch number then please enter this into the special requirements box when making your online booking and we will allocate the nearest possible when processing your booking.
How long do you keep a telephone booking?
We keep provisional telephone bookings for five days.
Who do I make cheques payable to?
Beachside Leisure Holidays Ltd.
When can I arrive at Beachside Holiday Park?
Your keys for your self catering accommodation will be available from 4pm. Touring and camping pitches are available from 2pm.
Please note the latest times of arrival:
Easter to 17th May 2013 6.00pm latest time of arrival
18th May to 20th September 2013 10.00pm latest time of arrival Â
21st September to end of October 2013 6.00pm latest time of arrival
When should I leave my accommodation?
We request that your accommodation be vacant by 10am.
Do I need coins for the electric meter?
Change and cards for the card meters are available from the Beachside Holiday Park reception.
Will the swimming pool, bar and shop be open early & late season?
Our pool facilities are open from 18th May - 13th September 2013. The bar is open from 18th May - 20th September 2013 (Entertainment several evenings a week during Spring Bank Holiday week and between July 20th and August 30th).
The shop is open from 18th May - 20th September 2013.
Can I take children in the bar ?
Children are welcome in our bar's family area as long they are accompanied by an adult.
Do I need to bring linen and bedding?
All linen and bedding is supplied and included in the self catering accommodation hire charge. Please bring your own towels and tea towels.
How do I pay my balance payment?
Balance payments can be paid online through our secure online booking system. Alternatively, tear off the completion payment section on your deposit reciept and post it to us with a cheque or your credit card details for payment.
Can young children use the swimming pool?
Young children are welcome in the swimming pool but all children under 15 years must be supervised by an adult.
Are dogs allowed?
To maintain a healthy environment, particularly for children, we do not allow dogs at Beachside Holiday Park.
How far is it to St Ives?
By car, St Ives is about 20 minutes away from Beachside Holiday Park. There is a bus service that passes the entrance of the holiday park two or three times a day depending on the time of year.
Where can I park my car?
There is one parking space per unit of self catering accommodation and touring pitch. Additional cars may be parked at the Beachside Holiday Park main car park.
Is Beachside close to the beach?
Yes. Our holiday park is right beside the beach with our own access path down onto the golden sands of St Ives Bay.
